Last Updated: August 4, 2026

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Our Commitment

At Thelma's Boutique LLC, we are committed to providing high-quality products and excellent customer service. Because many of our products are made to order, we ask that you review our Refund & Return Policy before making a purchase.

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Made-to-Order Products

Many items sold by Thelma's Boutique LLC are custom printed after your order is placed.

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Because each item is made specifically for you, we do not accept returns or exchanges due to:

• Ordering the wrong size

• Changing your mind

• Buyer’s remorse

• Ordering the wrong color

• Accidental purchases

Please review product descriptions, sizing information, and color selections carefully before placing your order.

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Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged

• Defective

• Misprinted

• Incorrect

• Different from what you ordered

please contact us within 7 days of delivery.

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To help us resolve the issue as quickly as possible, please include:

• Your order number

• A brief description of the issue

• Clear photographs of the product

• Photos of the packaging if applicable

Once reviewed, we will work with our fulfillment partner to determine the appropriate resolution, which may include a replacement or refund.

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Lost Packages

If your package is lost during shipment, please contact us.

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We will work with the shipping carrier and our fulfillment partner to investigate the shipment and determine the appropriate resolution.

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Delivery Delays

Delivery estimates are provided by shipping carriers and are not guaranteed.

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Thelma's Boutique LLC is not responsible for delays caused by:

• Weather

• Natural disasters

• Carrier delays

• Customs processing

• Holidays

• Other events beyond our control

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Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

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If an incorrect address is entered during checkout, additional shipping charges may apply if the package must be reshipped.

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Orders that have already entered production generally cannot be modified.

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Cancellations

Because our products are made to order, orders begin processing quickly.

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If you need to cancel an order, please contact us immediately.

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While we will make every reasonable effort to accommodate your request, cancellations cannot be guaranteed once production has begun.

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Exchanges

We currently do not offer exchanges for:

• Size changes

• Color changes

• Style changes

If a replacement is needed because of a manufacturing defect or fulfillment error, we will gladly assist you.

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Refund Processing

If a refund is approved, it will be issued to the original payment method used during checkout.

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Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

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Contact Us

If you have questions regarding your order or this Refund & Return Policy, please contact us through the Contact page on our website.

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We are always happy to assist you.

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Our Promise

At Thelma's Boutique LLC, every order is more than a purchase—it's an opportunity to share faith, encouragement, and purpose. We appreciate your support and are committed to treating every customer with honesty, respect, and care.

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Thank you for being part of our story.